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Managing Disruptive Passenger Behaviour
Situational Control and Physical Intervention Techniques for Aircrew
In response to cases of disruptive passenger behaviour, Global Air Training has developed this new
programme, with input from airlines and experts in disruptive passenger
handling in other industries. Research indicates:
- The largest proportion of all
in-flight incidents will require
only verbal intervention if dealt
with using correct conflict
management techniques
- If an incident becomes
physically threatening, many of the
currently taught
defensive techniques are inappropriate and
ineffective under pressure given
only a few hours of training
- There will often be a large
physical strength disparity between
cabin crew and a disruptive,
aggressive passenger
- Disruptive passenger handling
procedures must be developed or
updated in the context of a secure
cockpit door policy
- The current security environment
must be considered
Our objective
is to deliver a programme which can be
taught in one day. The delegate will
acquire skills in detecting, preventing
and eliminating potential incidents of
disruptive, unruly or criminal passenger
behaviour, and effectively managing such
incidents when they do occur whilst
maintaining personal and passenger
safety.
In one application, this training system resulted in an 80% decrease in
attacks on staff
The delegate will develop techniques and
principles which are easily remembered
and used successfully, even when under
pressure, following only one day of
training.
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Delegates learn to:
- Understand the Corporate policy,
State and International law on
disruptive passengers
- Recognise and categorise a
potentially disruptive situation
- Recognise behavioural markers
that indicate escalation of the
situation
- Select and apply appropriate
intervention techniques to
de-escalate the situation
- Maintain personal and passenger
safety
- Become proficient in the
techniques which may be used to
control a disruptive passenger
- Effectively use self defence
techniques in a violent or
life-threatening situation
- Understand the procedure of
handing over a restrained passenger
to the appropriate authorities
Outcome
“By the end of the session all
candidates will be able to recognise and
defuse verbally potentially violent
encounters and apply physical
intervention techniques should the need
arise; this will be tested under
pressure.”
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